Refund policy

Refund and Return Policy

Free returns for 30 days.

You have 30 days from the day your order is delivered to send SoleRest™ back for a full refund. Return shipping is on us — you won't pay anything to return it.

Used is fine. That's the point.

You're meant to try it. Take it out of the box, put it on the floor, use it barefoot, run a few sessions and see how you get on. If it isn't for you, send it back.

Not every body responds to EMS the same way. Some people love it straight away, some find the sensation isn't for them. You can't know which you are without trying, so we're not going to penalise you for finding out.

What we do need back

  • The pad
  • The remote, if your order included one
  • The charging cable

We can't refund returns that are missing the remote or cable, or items damaged beyond normal use — dropped, cut, submerged, or taken apart.

Normal use is not damage. Don't worry about a bit of wear.

How to start a return

Go to our contact page and include:

  • your order number
  • a sentence about why it didn't work out

We reply within one business day with a prepaid return label. Print it, tape it to the box, drop it off. That's it.

Please don't ship anything back before you hear from us — parcels sent without a label from us can't be matched to your order.

How long it takes

Returns take 2–4 weeks to process from the day you post them, most of which is transit and inspection.

Once received and inspected, we issue your refund within 3–5 business days to your original payment method. Your bank may take a further 5–10 business days to display it.

What you get back

The full amount you paid. Shipping was free on the way out and free on the way back, so nothing is deducted. No restocking fee.

If the item is faulty, damaged, or not what you ordered

Message us through the contact page with a photo within 7 days of delivery. We'll replace it or refund you in full. In most cases we won't ask for the item back at all.

This applies beyond the 30-day window for manufacturing defects.

If your order hasn't shipped yet

Get in touch through the contact page and we'll cancel and refund in full, no questions.

Hygiene

SoleRest™ is used with bare feet. Returned units are never resold as new.

Questions

Use our contact page. We answer within one business day.