SoleRest takes a few sessions to get used to. The first one often feels odd rather than good, so if you are on the fence after one try, give it two or three more before you decide. If it still is not for you after that, here is how to send it back.
The window
You have [30] days from the delivery date to start a return.
What we can accept back
Because this is a product you stand on with bare feet, we have to be a little careful about hygiene. We accept returns of:
- Items in their original packaging, with all cables, remotes, and inserts included
- Items that have been used for a reasonable trial — a few sessions is fine, we are not going to count
- Items that have been wiped clean and are dry
We cannot accept items that are physically damaged from misuse, missing the pad or the charging cable, or returned without contacting us first.
How to start one
- Contact Us with your order number and a sentence about what did not work for you. That last part is genuinely useful to us.
- We reply with a return authorization and instructions within 1-2 business days Do not ship anything back before you have this — packages that arrive without one are hard to match to an order.
- Pack it up and send it. Return shipping is paid by customer
Refunds
Once your return arrives and we have checked it over, we issue the refund to your original payment method within 5-10 business days. Your bank or card issuer then takes their own few days to post it, which is outside our control.
Original shipping charges are refundable
Damaged, defective, or wrong item
This is not a return, it is our mistake, and it is handled differently. Email us within 5 days of delivery with photos. We will send a replacement or refund you in full, and you will not pay return shipping. If the pad stops working within the warranty period, see the warranty terms below rather than this section.
Exchanges
Want to swap Pad only for Pad + remote, or the other way around? Contact us. It is usually simpler than a return and a fresh order, and we will tell you what the price difference works out to.
Still stuck
use our contact form. A real person reads it.